Signing up with Edifice to streamline your POS reporting processes is only the start to getting the most from the POS-based retail analysis process and retailer-supplier collaboration. Your people must be empowered with the skills and knowledge to put the information to use. Our blended approach combines training, education and account management services to ensure your organization maximizes the value of POS information.

Training

Edifice training services focus on teaching users how to use the functions of our applications to navigate the data. Our continuous training process ensures that new users get started quickly and gradually mature in their use of the applications’ analytical capabilities. For power users, we offer advanced sessions that cover the most sophisticated analytical functions. Training options include manuals, mini-guides, instructor-led online classes, on-site sessions and on-demand videos.  To access our training resources, log into your account and click the Training tab.

Education

Based on our broad industry reach and deep retail and business-intelligence domain expertise, our educational services show you how to integrate POS information into your core business processes so you can get closer to your consumer and optimize your supply chain. If your organization is new to using POS information, we can help you construct a POS-based retail analysis process. If you’re no stranger to the subject, we can help you fine-tune your existing process. Choose from a variety of topics, including:

• Retail and merchandising math
• The POS-based retail analysis process
• Best practice reporting and analysis
• Retailer-supplier collaboration

Since each customer has unique requirements, we make our educational services available in a variety of venues. Sessions covering basic concepts can be conducted over the Web. For more elaborate hands-on workshops that include multiple user groups, we will send a team to your headquarters. Or we can host you and your team in our facility.

Account Management

As a service provider, we are committed to the quality of our deliverables. We’re also passionate about quality customer support. That’s why we assign two specialized professionals to every customer to ensure you are getting the most out of your POS information. These professionals will enable you to spend less time trying to make sense of the data—and more time capitalizing on opportunities and improving your business.

Business Intelligence Analyst

Your Business Intelligence Analyst serves as your day-to-day support resource. This knowledgeable professional is well versed in data acquisition, validation, analysis, and reporting. He or she is will make sure your reports are delivered in a timely manner to the right users and will be available to you to answer questions and resolve any issues.

Business Intelligence Manager

Your Business Intelligence Manager serves as your trusted advisor on the application of POS data. As a seasoned retail analytics professional, this individual will help you integrate POS data into your business strategy so you can recognize its full potential. Based on your unique requirements, he or she can also recommend specific reporting solutions and customized training programs to help you extract the most value from the Edifice service.